Child Support services during COVID-19


CHARLESTON — The West Virginia Department of Health and Human Resources, Bureau for Child Support Enforcement (BCSE) strongly encourages customers to refrain from in-person visits to BCSE county offices and to instead contact BCSE county offices by email as most employees are now working remotely due to the Coronavirus Disease 2019 (COVID-19) pandemic.

 

County email addresses can be found by clicking the county name or location on the map located at https://dhhr.wv.gov/bcse/Pages/BCSE.aspx. Additionally, due to increased volume of calls, the BCSE phone system has been overwhelmed. Customers will have shorter wait times and quicker responses by emailing their county office.

 

Other online services available through the BCSE website include the ability to complete and submit applications for services, check payment information, and make payments.  The website also provides links to contact BCSE Customer Services and the Employer Relations Unit. 

 

All child support payments received are processed in the normal course of business.  West Virginia Family Courts are currently only conducting emergency hearings which limits the availability of BCSE enforcement actions. 

 

For customers who pay child support and are experiencing interruptions in income, BCSE has an automatic match with unemployment filings. The BCSE system sends an automated notice to unemployment to withhold support payments from benefits.  Customers do not need to take any actions.

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